Refund policy
Returns
For hygiene and safety reasons, we do not accept returns on opened or used products.
If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we will gladly assist you.
To request assistance, please email:
Include the following information:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
Once reviewed, we will determine the appropriate resolution.
Refunds
Refunds are only issued in the following cases:
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You received a damaged product
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You received the wrong item
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Your order was lost in transit
If your refund is approved, it will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your statement depending on your bank or payment provider.